At Your Service Agent

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Exceptional Customer Service:

• Respond to guest calls with courtesy and efficiency adhering to Marriott International standards.
• Dispatch appropriate personnel to fulfill guest requests promptly.

Detailed Documentation:

• Maintain a comprehensive log of guest requests including guest information issues resolutions and followup actions.

System Proficiency:

• Demonstrate expertise in OPERA GXP AVAYA Open Table and related operating systems.

Proactive Approach:

• Represent Marriott professionally maintain a positive attitude and ensure seamless handovers to colleagues.
• Handle wakeup calls and maintain a handover log for the next shift.

Reservation Management and Coordination:

• Manage Open Table reservations accurately verifying special occasions and handling customer inquiries.
• Follow reservation procedures confirm bookings and coordinate reservations for special events.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority

Key Skills
Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons
Employment Type : Full-Time
Experience: years
Vacancy: 1