Description
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past
Welcome to Al Maha a Luxury Collection Desert Resort & Spa a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here every sunrise paints the sands in gold and every moment invites you to slow down and reconnect with nature with purpose and with yourself.
Among lush palm groves and desert wildlife our 42 private pool villas offer a world apart a place where luxury feels natural and authenticity breathes in every detail from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage passion and belonging and now it could be yours too.
Join a team that brings the spirit of Arabia to life crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha youll become part of a close-knit family that values passion purpose and pride in what we do.
Were looking for talented and dedicated individuals to join our team and in return we offer you the following:
- A career with limitless horizons from the golden dunes of Al Maha to over8000 Marriott hotels worldwide where new opportunities await.
- Professional growth and mentorship guided by some of the regions most accomplished hoteliers.
- Competitive salary and benefits including on-property accommodation and full-board meals.
- Exclusive Marriott privileges discounted stays and dining plus special rates for friends and family.
- Comprehensive medical and life insurance coverage.
- All the tools resources and support you need to excel every day.
OUR EXPECTATIONS FROM THE ROLE:
Speaks clearly distinctly and with a friendly courteous tone. Uses listening skills to put callers at ease and obtains accurate complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests provides information on guest services and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
SAFETY AND SECURITY
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergencies (e.g. evacuations medical emergencies natural disasters)
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
DUTIES AND RESPONSIBILITIES:
- Answers incoming calls.
- Directs call to guest rooms staff or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives messages and deliver the same in timely and efficient manner.
- Logs all service requests defects incidents in GXP
- Provides information about hotel services to guests.
- Understand the telephone operator board or PBX switchboard operations.
- Knows what action to take when an emergency call is required.
- Monitors automated systems including CCTV when engineering and maintenance department is closed.
- Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
- Assists in reporting telephone equipment or service complaints and problems.
- Trains or assists with training new telephone operators in performance of job duties.
- To be fully aware of and adhere of health and safety fire and bomb threat procedures.
- Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Keep records of calls placed and received by all departments and recording the call charges.
- Update all necessary information on the PMS /Opera.
- Upload all registered guests in house in CID (Criminal Investigation Department) system.
- Customer Service Orientation: The jobholder is responsible for carrying out the supervision of guest and delivery of the full range of guest services. The job will require a person who is sensitive and aware of the customer needs and who has the natural ability to respond to this in an enthusiastic open and professional manner.
- Team Orientation: The job will need the co-ordination of services from many different departments and providing the guests with the best possible services from these departments the titleholder must ensure co-operation and support from the service providers. They should therefore be aware of the Limitations and capabilities of fellow staff and be willing to participate with other to achieve results.
- Communication Skills: The ability to listen interpret and manage the response to guests is of primary Importance in meeting the guests expectations and enhancing their appreciation of the resort. Equally this applies to the providing of clear and accurate information to the other departments of the resort ensuring the required results achieve the standards necessary.
- Planning and Organization: The jobholder is responsible for providing their allocated guests with accurate and timely documentation. A well-planned and structured approach to the procedures and systems will be great value to the organization and to the trust and comfort of the guests.
- Diplomacy: The jobholder in dealing with the diversity of guests and the many internal departments will require sensitivity and the ability to produce clear results from these interactions. Sincere and enthusiastic response to situations people and departments will be requirement for producing the desired results.
CRITICAL COMPETENCIES
In joining Marriott Hotels you join a portfolio of brands with Marriott International.Be where you can do your best workbegin your purposebelong to an amazing global team andbecome the best version of you.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Key Skills Acting,Anti Money Laundering,Electrical Designing,Marketing & Promotions,Dsp,Immigration
Employment Type : Full-Time
Experience: years
Vacancy: 1