We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. The ideal candidate will be responsible for handling customers, understanding vehicle concerns, coordinating with technicians, and ensuring a smooth service experience from vehicle reception to delivery.
Key Responsibilities
- Receive customers and understand their vehicle concerns
- Prepare repair estimates and explain required services
- Coordinate with workshop technicians and monitor repair progress
- Communicate with customers regarding repair updates and approvals
- Prepare job cards, invoices and service documentation
- Ensure customer satisfaction and maintain professional relationships
- Promote additional services when required
Requirements
- Previous experience as an Automotive Service Advisor
- Good knowledge of vehicle maintenance and repair
- Strong communication and customer service skills
- Ability to prepare estimates and explain technical issues to customers
- Experience with European, German, or luxury vehicles is an advantage
- English communication is required; Arabic is an advantage
- Valid Qatar residency and transferable visa preferred
- Possesses a high school diploma or equivalent, demonstrating a foundational level of education
- Holds a valid driver’s license with a clean driving record, essential for test drives and vehicle handling
- Demonstrates 1-2 years of experience in an automotive service environment, showcasing a basic understanding of the industry
- Exhibits a strong customer service background, with proven ability to interact with customers professionally and empathetically
What We Offer
- Competitive salary based on experience
- Professional working environment
- Opportunities for career growth
Job Location
Doha, Qatar
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