Work Schedule: 6 days per week, with 1 day off
ABOUT US
OMODA & JAECOO are new automotive brands under CHERY INTERNATIONAL, a Fortune Global 500 company.
OMODA represents modern design, advanced technology, and a new-generation automotive lifestyle, offering innovative and stylish crossover vehicles designed around the needs of global customers.
JAECOO is a new-generation urban off-road brand focused on refined design, advanced technology, safety, and capable four-wheel-drive performance.
AUTORUN is the authorized automotive dealer for OMODA & JAECOO and iCAUR in Dubai, representing innovative and rapidly growing automotive brands in the UAE market.
POSITION OVERVIEW
We are looking for a professional, customer-focused, and experienced Service Advisor to join our Aftersales Team in Dubai.
The Service Advisor will act as the key link between customers and the workshop, ensuring a smooth and professional service experience from vehicle reception through to vehicle delivery.
KEY RESPONSIBILITIES:
Customer Reception & Service Advisory
- Welcome customers and understand, document, and accurately record their vehicle concerns and service requirements.
- Conduct initial vehicle inspections and prepare accurate repair orders/job cards.
- Explain the service process, estimated completion time, and relevant procedures.
- Review technician findings and clearly explain recommended repairs, maintenance, and costs.
- Obtain and document customer approval before proceeding with additional work.
Workshop Coordination
- Coordinate with technicians, workshop supervisors, and the parts and warranty teams, as well as other relevant departments.
- Monitor repair progress, parts availability, and completion timelines.
- Ensure vehicles are repaired according to approved requirements and delivered within committed timelines.
- Proactively communicate any delays or changes to customers.
- Maintain clear and timely communication with customers via phone, email, SMS, WhatsApp, or other approved channels.
- Provide updates on repair progress, parts availability, additional findings, and completion status.
- Handle customer questions and complaints professionally and escalate issues when required.
- Follow up with customers after vehicle delivery where applicable and support customer retention.
- Prepare and explain service estimates, quotations, labour charges, parts, and recommended repairs.
- Ensure all customer approvals and related documentation are properly recorded.
- Explain completed work, replaced parts, maintenance recommendations, and invoice details to customers.
- Promote relevant maintenance services, repairs, accessories, campaigns, and other approved aftersales services.
Warranty, Campaigns & Administration
- Assist with warranty requirements and coordinate with the warranty team on claims and approvals.
- Inform customers about applicable service campaigns, recalls, maintenance requirements, and manufacturer recommendations.
- Maintain accurate customer, vehicle, repair order, approval, and communication records in the DMS/CRM.
- Ensure job cards are updated and closed accurately and on time.
- Prepare and support daily and weekly service reports.
QUALIFICATIONS, EXPERIENCE & SKILLS:
- Minimum 2 years of experience as a Service Advisor with an automotive dealership or authorized service center in the UAE.
- Strong knowledge of vehicle servicing, maintenance, repair processes, warranty procedures, and workshop operations.
- Strong customer service, communication, negotiation, and problem-solving skills.
- Ability to prepare and clearly explain service estimates and repair recommendations to customers.
- Experience with DMS, automotive CRM, or workshop management systems preferred.
- Excellent English communication skills; Arabic is an advantage.
- Customer-focused, organized, and able to work effectively in a fast-paced environment.
- A valid UAE driving license is required.
WHAT WE OFFER
- Competitive salary package.
- Company-provided medical insurance and residence visa in accordance with UAE law.
- Performance-based bonuses and career growth opportunities.
- Supportive team culture.
- Regular product, technical, customer service, and process training.
- Opportunity to work with innovative and rapidly growing automotive brands in the UAE.
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