We are seeking a highly experienced Automotive Service Manager with at least 5 years of hands-on experience in the UK automotive industry to lead our operations at EBC Express Auto Services LLC in Dubai.
Key Responsibilities:
- Oversee workshop operations, ensuring efficient workflow and timely completion of services.
- Manage and mentor service advisors, technicians, and support staff to deliver exceptional customer service.
- Implement and maintain high-quality standards for vehicle diagnostics, servicing, and repairs.
- Monitor job cards, workshop productivity, and performance metrics to optimize efficiency.
- Drive team collaboration to enhance productivity, customer satisfaction, and retention.
- Resolve customer inquiries, complaints, and service-related issues promptly and professionally.
Requirements & Skills:
- Minimum 5 years of relevant automotive experience in the UK.
- Proven track record in workshop management and leading service teams.
- In-depth knowledge of vehicle diagnostics, servicing, and repairs, particularly with European vehicles.
- Experience in managing service advisors, technicians, job cards, and workshop productivity.
- Strong communication, leadership, and problem-solving abilities.
- Ability to uphold high standards of quality, efficiency, and customer service.
Preferred Qualifications:
- Certification in Automotive Service Management or related field is a plus.
Benefits / Why Join Us:
- Competitive salary package.
- Opportunity to lead a dynamic team in a fast-paced automotive service environment.
- Room for professional growth and career advancement.
- Collaborative work culture that values innovation and excellence.
Candidate Preferences:
- Preferred Nationality: British
- Proficiency in English language.
Skills Summary:
Core Technical Skills:
- Vehicle Diagnostics
- Workshop Management Systems
- Customer Relationship Management
- Quality Control Procedures
- European Vehicle Knowledge
Soft Skills:
- Leadership
- Problem-Solving
- Communication
- Team Management
- Customer Focus
Suggested Tags:
Automotive Service Manager, Workshop Operations, Vehicle Diagnostics, Customer Service, Team Leadership, Quality Control, European Vehicles, Communication, Problem-Solving, Workshop Management
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