About
We're looking for an experienced AV Support Engineer to support enterprise video conferencing systems, conference rooms, and live corporate events. This hands-on role combines day-to-day AV troubleshooting and preventative maintenance with technical production support for live and hybrid events.
What You'll Do
- Troubleshoot and maintain conference room AV equipment, Zoom Rooms, and video conferencing systems.
- Respond to technical support requests, resolve onsite hardware issues, and perform proactive conference room inspections.
- Set up and operate AV equipment for live and hybrid events, including microphones, cameras, presentations, and audio systems.
- Manage audio levels, AV signal routing, camera angles, and presentation content during live events.
- Diagnose equipment failures in real time and implement practical workarounds to keep meetings and events running.
- Collaborate with AV operations, network teams, and specialized technicians to resolve complex technical issues.
What We're Looking For
- 3+ years of hands-on experience in corporate AV support, video conferencing, or live event production.
- Experience operating and troubleshooting Zoom Rooms or similar enterprise conferencing systems.
- Strong knowledge of AV hardware, including microphones, speakers, amplifiers, cameras, switchers, and conferencing equipment.
- Understanding of AV signal flow, audio levels, signal routing, and physical equipment troubleshooting.
- Experience providing hands-on technical support during live meetings or events.
- Strong communication and customer service skills, particularly when supporting business stakeholders during time-sensitive events.
- Ability to work onsite five days per week, with occasional early morning, evening, or weekend support.
Nice to Have
- Experience with Poly, Neat, Crestron, Q-SYS, Blackmagic, or similar AV technologies.
- Experience supporting executives or managing technical support tickets through ServiceNow.
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