Urgent Opportunity for Avaya UC/CC Engineer. Location:- Bangalore Notice Period:- Immediate to 30 days. Job Desciption:- Lead production patching, upgrades, and migration activities across complex Avaya UC and Contact Center environments, ensuring successful execution through MOP-driven implementations and rigorous validation practices. Key Responsibilities • Plan and execute production patches, upgrades, and migrations following approved MOPs. • Perform technical validation and health assessments before and after implementations. • Lead critical maintenance activities and manage technical escalations during release windows. • Ensure system stability, risk mitigation, and successful customer outcomes for complex deployments. Technical Expertise (Version 8.x or Higher) • Avaya Aura (CM, SM, SMGR), IX Messaging • Oceana, Analytics, CMS • Experience Portal, SBC, IX Workforce Engagement • VMware ESXi 7.x Mandatory Qualifications & Skills • 5 years of experience implementing patches, upgrades, and migrations in enterprise Avaya environments. • Strong expertise in MOP-based production deployments and change management. • Excellent troubleshooting, stakeholder communication, and technical documentation skills. • Bachelor's degree in Computer Science, Electronics Engineering, or equivalent.
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