AVP- Governance & Controls

Key Accountabilities:

Governance & Risk Management:

• Liaise with Internal Audit Compliance and operational risk to remediate issues.
• Responsible for institutionalizing procedures and controls within the segment to assure compliance with applicable regulatory and legal requirements as well as good business practices
• Keep updated with regulatory changes and identify impact on the business pro-actively.
• End to end responsibility for OR incident management and RCSA - from origination to closure and subsequent update of processes to avoid future irregularities.
• Act as the key point of contact between the business and Compliance Legal Ops Risk AMO and ITD
• Coordinate the Operational Risk Management and Business Continuity (BCM) initiatives within BBG 
• Support governance related activities for BBG in line with the bank principles as required
• Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
• Support implementation of KYC related projects and initiatives
• Adherence to Risk Framework & Audit Operational Policy & Process
• Support the Onboarding/KYC team to process KYC New to Bank (NTB) & refresh cases; and ensure all KYC/AML/CDD/EDD requirements are completed as outlined by Group Compliance; while adhering to Bank standards Policies and Procedures
• Assist senior management in the implementation of Departments action plan by owning the respective objectives and delivering outcomes

Process & Project Management:

• Formulate & upgrade SOPs SLAs and other requisite documentation.
• Work closely with Credit Policy and risk team to develop diligent policy and process documentation.
• Further upgrade and update policy & TM RAC basis business opportunity and market dynamics.
• Design a competitive incentive structure & Sales contests and further monitor the adherence.
• Lead all projects related to governance and risk viz. TESS KYC remediation facility restructuring limit module migration
• Support the ongoing reviews of BBG DOAs Authorized signatories and operationalization of activities in line with organizational structure
• Support coordination between BBG and Group Internal Audit (GIA) to ensure that all outstanding audit comments are properly addressed and closed by the respective Businesses in a timely manner
• Support the team in the role as focal point for any BBG related requests received from applicable regulators; in particular the Central Bank of the UAE (CB UAE) and UAE Securities & Commodities Authority (SCA).
• Support the team in delivering management of Alerts by facilitating the flow of information between the various stakeholders for the appropriate management of alerts (AML RFI Sanctions)
• Supports the implementation of major transformation programs
• Early warning infrastructure deployment for all business banking products

Customer Excellence:

• Formulate & manage end to end process for all customer communication
• Custodians for all marketing related tasks for BBG
• Work closely with all product managers area managers and segment heads to develop an organized annual marketing plan
• Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members product managers and relevant stakeholders.
• Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit

Job Context:

• Evaluate Existing Business Processes and Governance documents
• Create Documentation Outlining Process Improvements
• Manage Improvement Teams and Implementation Processes
• Conduct Ongoing Analyses & update Department Procedures and Policies
• Creates processes and integrates voice of the customer insights into cross-functional action plans
• Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
• Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
• Signs-off for any process changes product and service developments and external customer communication
• Formulate & manage end to end process for all customer communication
• Custodians for all marketing related tasks for BBG

Frameworks Boundaries & Decision-Making Authority:

• Governance
• Process excellence
• Risk Management
• Process management
• Customer experience

#LI-MM2

Qualifications :

• Graduate with at least 3 years relevant local market knowledge in retail banking product and services
• Sound compliance ops or product or sales governance background
• Prior experience in digitization and process excellence
• Customer obsessed change focused pragmatist
• Good communication & interpersonal skills

Remote Work :

No

Employment Type :

Full-time

Key Skills
Presentation Skills,Risk Management,Financial Services,IFRS,Banking,Pricing,Analysis Skills,Securities Law,Investment Banking,Relationship Management,Strategic Planning,Leadership Experience
Experience: years
Vacancy: 1