Job Title: Azure Engineer
Department: Managed services
Position Type: Full Time
Location: Remote
Company Overview:
ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.
At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.
Key Responsibilities
- Serve as Level 1 resource supporting ALIANDO Microsoft Azure customers. Requires knowledge of some Azure Infrastructure as a Service (IaaS) services including but not limited to:
- Networking: VNET, NSG, ASG, Route Tables, UDR, Subnets, Load Balancers, Express Route, Application Gateway
- Compute: VMs, Availability Groups, VSS, SQL Servers, Azure Virtual Desktop
- Security Devices: NSG, ASG, Firewalls, AppFW, VPN Gateway, Bastion, WAF
- Monitoring: Azure Advisor, Azure Monitor, Azure Policy, Cost Management + Billing
- Identity Management: Azure AD, MFA, Conditional Access
- Storage: Managed Disks, Attached Storage, Storage Accounts, Blob, Queue, File
- Respond to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO) and support processes including escalation to Level 3 and or Microsoft when appropriate, documenting all support case resolutions in the ticketing system, developing root cause analysis solutions for recurring problems, and reviewing solutions with clients as required.
- Work with Customers and Support Technicians on resolving incidents and problems.
- Assist with delivering projects for customers in Azure.
- Design and document assessment, migration, and implementation plans to deploy business solutions using the appropriate and recommended Azure services.
- Participate in 24x7 On-Call rotation to assist the global client base.
- Perform other duties as required.
Qualification:
- A minimum of 3 years of experience working in IT, preferably in large environments, and at least three years of experience in Microsoft Azure support OR 1 year as a Henson Group Tier 1 Support Technician.
- Experience analyzing, troubleshooting, and providing solutions for technical issues related to Microsoft Azure
- Work experience in large international environments.
- Microsoft Azure Certification in at least one of these:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Data Engineer Associate
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure Enterprise Data Analyst Associate
- Microsoft Certified: Azure Network Engineer Associate
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: Security Operations Analyst Associate
- Microsoft Certified: Azure Developer Associate
- Microsoft Certified: Azure Support Engineer for Connectivity Specialty
ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.