B2B Client Services Executive

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.

About the Role
The Client Services Executive is responsible for the daytoday management of ENTERTAINER Business clients across a variety of sectors. Acting as the main point of contact for a portfolio of accounts youll oversee the seamless delivery and of all client activity working closely with internal teams to drive results. Youll be expected to bring fresh strategic ideas to accounts champion ENTERTAINER Business products and services and ensure industry best practices are always met.
The ENTERTAINER Business environment is fastpaced and dynamic so agility strong multitasking skills and the ability to prioritise under pressure are essential. Youll need to think quickly solve problems before they arise and stay determined to meet deadlines while maintaining excellent client relationships. This is a rewarding opportunity for someone who thrives in a clientfocused collaborative and highenergy environment.

As a B2B Client Services Executive you will

• Manage daytoday client account deliverables including communications planning data analysis and insights programme reporting merchant selection onboarding and customer service support.
• Coordinate technology change requests and ensure all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives ensuring all activity is aligned to drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope plan and implement projects ensuring they are delivered on time and within budget.
• Collaborate with internal teams to stay informed on products solutions and new innovations available to clients.
• Work closely with business heads to drive the strategic development and expansion of client accounts.
• Interpret programme data to monitor performance identify trends and drive improvements against KPIs.
• Manage internal administration including invoicing reporting and the creation of client policies and procedural documentation.

What were looking for

• Agency experience is essential ideally with a background in loyalty marketing communications and/or partnerships.
• Strong understanding of the Travel Retail FMCG Telco and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes marketing communications and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques including across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fastpaced team environment.
• Resultsdriven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Required Experience:

Manager

Key Skills
Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics
Employment Type : Full-Time
Experience: years
Vacancy: 1