Backoffice Assistant - Last Mile Operations Job Snapshot Role: Backoffice Assistant - Last Mile Operations Location: Dubai, United Arab Emirates Industry: Retail Function: Logistics Experience: 2-3 years Job Type: Full-time Position Overview Backoffice Assistant - Last Mile Operations in Dubai, United Arab Emirates is a Retail hiring opportunity with Al-Futtaim supporting IKEA customer fulfillment, home delivery, order reconciliation, delivery performance, and last mile service operations. The role focuses on ensuring customer orders are completed within agreed timelines, maintaining accurate fulfillment records, monitoring delivery teams, and improving service quality across the customer delivery journey.
Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Logistics Salary: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time
The Backoffice Assistant supports the operational control behind IKEA 's home delivery and customer fulfillment activities. The position ensures that completed deliveries are accurately recorded, pending orders are followed up, proof of delivery documentation is maintained, and last mile teams are monitored against expected service standards. Accurate system posting and timely coordination are essential because incomplete records or delayed follow-up can directly affect customer satisfaction, delivery performance, financial reconciliation, and store operations. The role therefore combines logistics administration, reporting, customer service, operational monitoring, and delivery team coordination.
Candidates should have a high school qualification or equivalent and approximately 2-3 years of experience in last mile delivery, home delivery, fulfillment, logistics support, or a closely related operational environment. Experience with furniture, kitchen, or home furnishing delivery and assembly processes is particularly relevant because the position supports IKEA 's customer fulfillment operations. The successful candidate should be comfortable working with delivery records, KPI reports, system postings, proof of delivery documentation, reconciliations, and operational follow-up. Strong analytical ability, attention to detail, clear communication, and a customer-focused approach are important. Candidates should also be capable of coordinating delivery teams, handling operational issues under time pressure, and maintaining accurate records while managing multiple outstanding orders.
Dubai 's Retail and home furnishing market depends increasingly on reliable last mile fulfillment, accurate delivery tracking, and consistent customer service across store and home delivery channels. This role provides direct exposure to those operations within IKEA while developing practical experience in order fulfillment, delivery reconciliation, logistics coordination, and service performance. For professionals seeking to build a career in logistics and retail operations, the position offers a strong foundation for progression into fulfillment coordination, logistics supervision, customer delivery management, warehouse operations, or broader supply chain roles within Al-Futtaim.
Al-Futtaim is a diversified regional group headquartered in Dubai with operations spanning automotive, financial services, real estate, retail, and health. Through its Retail division, the group represents internationally recognized brands including IKEA and operates large-scale customer fulfillment, store, digital, and home delivery activities across regional markets.
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