Banking Officer

We are looking for a reliable and customer-focused Banking Officer to handle day-to-day banking transactions support client needs and ensure compliance with banking regulations. The Banking Officer will play a key role in delivering quality service promoting financial products and contributing to the operational efficiency of the branch or department.

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Key Responsibilities:

• Handle routine banking transactions including deposits withdrawals transfers account openings and loan processing.

• Provide accurate and timely service to customers while promoting a positive banking experience.

• Educate clients on available banking products digital channels and services to enhance customer convenience.

• Assist in achieving branch targets by cross-selling bank products such as savings accounts fixed deposits loans and credit cards.

• Maintain up-to-date and accurate customer records in compliance with KYC and AML guidelines.

• Resolve customer queries and complaints efficiently and escalate complex issues as needed.

• Support branch operations including cash handling audits compliance checks and reporting.

• Collaborate with team members to ensure smooth branch functioning and adherence to service quality standards.

Requirements:

• Bachelors degree in Commerce Finance Business Administration or related field.

• 13 years of experience in a banking or financial services environment (freshers may be considered for junior roles).

• Good understanding of banking products procedures and regulatory guidelines.

• Strong customer service communication and problem-solving skills.

• Proficiency in MS Office and core banking systems.

• High attention to detail and commitment to compliance and data accuracy.

Preferred Qualifications:

• Certification in banking operations customer service or financial sales is a plus.

• Knowledge of digital banking platforms and mobile banking services.

• Familiarity with local banking regulations and internal audit procedures.

Key Skills
Customer Service,Bank Products,Client Transactions,Customer Transactions,Loan Portfolio,Customer Accounts,Client Relationships,Account Maintenance,Client Inquiries,Financial Products,Credit Card,Business Relationships,Client Service,Portfolio
Employment Type : Full Time
Experience: years
Vacancy: 1