Bellman

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The Bellman is responsible to assist guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and to concierge, as well as providing lobby doors coverage.

Job Responsibilities 1

Greet guests upon arrival, assist with luggage, and escort them to their rooms, providing a warm and welcoming arrival experience.

Provide information about hotel facilities, services, and amenities to guests, including dining options, recreational activities, and local attractions.

Assist guests with special requests or needs, such as arranging transportation, booking tours or activities, and providing recommendations for dining or entertainment.

Handle luggage carefully and safely, ensuring that it is securely stored and delivered to guests' rooms promptly and accurately.

Maintain cleanliness and organization in the lobby and entrance areas, including keeping luggage carts and bell desks tidy and well-stocked.

Assist with valet parking services, including parking and retrieving guests' vehicles and providing directions to parking areas.

Coordinate with other hotel departments, including front desk, concierge, and housekeeping, to ensure seamless guest experiences and efficient operations.

Assist guests with check-in and check-out procedures, including luggage handling and transportation to and from guest rooms.

Provide courteous and professional service to guests, addressing any questions or concerns promptly and efficiently.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Ability to provide excellent customer service by greeting guests warmly, assisting with luggage, and addressing their needs professionally and efficiently.

Knowledge of local attractions, dining options, transportation services, and other amenities to provide recommendations and assistance to guests.

Skill in handling luggage carefully and safely, including lifting, transporting, and storing bags, while ensuring that guests' belongings remain secure and undamaged.

Effective communication skills to interact with guests, colleagues, and other hotel departments, conveying information clearly and professionally.

Ability to work collaboratively with other hotel staff members, including front desk, concierge, and housekeeping, to ensure seamless guest experiences and efficient operations.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Resilience

Quality

Leadership

Product/Service Management L1

Brand Engagement L1

Front Desk Operations L1

Agility

Hotel Management Standards and Procedures L1

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