Alpha Data LLC. is seeking a Tier 1 Service Desk Analyst to provide first-line IT support across a large, multi-site environment in the United Arab Emirates. The role requires fluency in English and Arabic, strong troubleshooting, and a customer-focused approach.
Education-sector experience is an advantage. The analyst will handle multiple channels (phone, email, portal, chat), log and categorize incidents, and resolve basic issues while routing complex problems to the appropriate teams.
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Marc Ellis
Black & Grey | People Advisory, Executive Search & Employer Branding
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