Billing Manager

Position Overview:

The Billing Manager will oversee the organization’s billing operations and be responsible for ensuring billing activities are completed accurately, efficiently, and within established timelines. This role will provide oversight across billing processing, adjustments, issue resolution, financial close support, reporting, controls, and related activities.

The position will lead and develop the billing team while working closely with Finance and other business functions to support effective financial operations. The Billing Manager will also evaluate existing practices, monitor performance, and identify opportunities to improve processes, systems, reporting, controls, and overall efficiency.

Key Responsibilities:

• Lead day-to-day billing operations and ensure billing activities are completed accurately and on schedule.
• Oversee the billing lifecycle, including preparation, review, processing, adjustments, corrections, and supporting documentation.
• Review applicable financial and business information to ensure billing is complete, accurate, and appropriately supported.
• Manage billing activities with varying requirements, processes, and levels of complexity.
• Lead and develop billing team members by establishing priorities, assigning responsibilities, monitoring performance, and providing ongoing guidance.
• Maintain effective billing controls, review processes, approvals, documentation, and other practices that support accurate financial activity.
• Work across Finance and other business functions to research and resolve billing discrepancies, payment differences, missing information, and other issues.
• Oversee the use of ERP and financial systems for billing, transaction processing, data management, and reporting activities.
• Monitor billing activity and performance using relevant operational and financial measures.
• Prepare and analyze billing information for leadership, identifying trends, recurring issues, risks, and opportunities for improvement.
• Support month-end close activities, including timely completion of billing, accrual and cut-off support, and reconciliation of relevant financial activity.
• Evaluate billing workflows and implement improvements that strengthen accuracy, efficiency, consistency, automation, and scalability.
• Support system and process initiatives involving testing, training, reporting, data quality, documentation, and enhancements.
• Ensure billing activities are performed in accordance with established policies, procedures, financial requirements, and applicable accounting practices.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent professional experience may be considered.
• 5+ years of experience in billing, accounts receivable, revenue operations, or a related finance function.
• 2+ years of experience leading or supervising employees within billing or finance operations.
• Strong understanding of billing processes, financial transactions, adjustments, issue resolution, and month-end activities.
• Experience working with ERP or financial systems to support billing, transaction processing, data management, and reporting.
• Advanced Microsoft Excel skills, including experience with pivot tables, lookup functions, reconciliations, and data analysis.
• Ability to understand business and operational activity and its impact on billing and financial processes.
• Strong analytical and problem-solving skills with the ability to research discrepancies, identify underlying issues, and develop appropriate solutions.
• Strong organizational and communication skills with the ability to collaborate effectively across departments.
• High attention to detail with the ability to take ownership, manage multiple priorities, and meet established deadlines.
• Experience with electronic or automated billing processes and related technologies preferred.
• Experience with reporting, analytics, or data visualization tools preferred.
• Experience developing procedures and supporting system testing, enhancements, or implementation activities preferred.
• Familiarity with tax considerations, compliance requirements, or other complex billing matters preferred.