We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair excellent leadership abilities and a commitment to delivering exceptional customer service. This role is responsible for managing the service team scheduling and coordinating repairs maintaining quality control and ensuring timely service delivery.
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Oversee all operations within the boat service department including maintenance diagnostics repairs and inspections.
Lead train and motivate a team of marine technicians mechanics and support staff.
Schedule and prioritize service work based on urgency availability and customer commitments.
Ensure all work is completed to manufacturer standards safety regulations and company policies.
Communicate with customers regarding service needs estimates timelines and updates.
Manage inventory of parts tools and equipment coordinating with suppliers and parts departments.
Maintain detailed service records invoices and work orders using service management software.
Monitor department performance metrics such as turnaround time customer satisfaction and service revenue.
Resolve customer complaints or issues promptly and professionally.
Stay updated on the latest marine technologies manufacturer guidelines and compliance regulations.
Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.
Proven experience in marine service management or similar technical leadership role.
Strong technical knowledge of marine engines electrical systems hull maintenance and diagnostics.
Excellent leadership communication and team management skills.
Customer-focused with a commitment to high-quality service.
Ability to read and interpret technical manuals and service bulletins.
Proficiency in service management or dealership software (e.g. DockMaster Lightspeed or similar).
Certifications from marine manufacturers (e.g. Yamaha Mercury Volvo Penta) are a plus.
Valid drivers license (and boating license if applicable).
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