Our client, a well-established Property & Casualty insurance carrier, is seeking an experienced Bodily Injury Claims Manager to join its Claims leadership team in the greater Tennessee region. This is an outstanding opportunity for a seasoned claims professional to oversee casualty operations, mentor a high-performing team, and drive strategic initiatives that support operational excellence and quality claim outcomes. This leadership role will oversee a team of claims examiners handling moderate to complex auto bodily injury claims from cradle to grave, ensuring claims are investigated, evaluated, and resolved accurately and efficiently.
Responsibilities
- Lead and develop a team of casualty claims professionals, ensuring high levels of performance, accountability, and professional growth.
- Oversee day-to-day casualty claims operations while maintaining strong financial stewardship and supporting department performance objectives.
- Monitor claim quality through regular file reviews, coaching, and internal audit processes to ensure compliance with company standards and industry best practices.
- Provide guidance on complex bodily injury and casualty exposures, assisting the team with claim strategy, negotiations, and resolution planning.
- Facilitate claim review meetings and collaborate with senior leadership on significant loss exposures and complex claim decisions.
- Analyze operational performance metrics and identify opportunities to improve efficiency, claim handling consistency, and overall customer experience.
Requirements
- 5 - 10+ years of handling Casualty / Bodily Injury claims, including at least 2 years of leadership or management experience.
- Strong background handling casualty and bodily injury claims, including oversight of complex claim investigations and resolutions.
- Strong leadership, communication, coaching, and organizational skills with the ability to motivate and develop high-performing teams.
- Proficiency with claims management systems and Microsoft Office.
- Bachelor’s degree preferred.
Salary & Benefits
- Competitive base salary of $100,000 to $130,000 annually, based on experience, plus annual performance-based bonus incentives
- Comprehensive Medical, Dental, and Vision insurance
- Employer-sponsored 401(k) retirement plan
- Generous Paid Time Off
- Career advancement and leadership development opportunities
- Ongoing professional training and continuing education support
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