Lead by example by living miniBOUNCE Values on a day-to-day basis and encourage and help all team members to do the samePositively influence andmaintainthe miniBOUNCE culture through direct and indirect action as neededTake every opportunity to promote the miniBOUNCE Vision Values and Culture both internally and externally
Facilitate a Free Spirits Unleashed culture Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledgeFacilitate efficient customer flow throughout the greeting food and gathering areasPrepare and deliver F amp B offer displays according to miniBOUNCEstandardsandproceduresPrepare and set up party rooms based on run sheetsDeal with customer issues directly and resolve promptly whenever possible Escalate to Team Leader when requiredInput accurate data into POS as this directly impacts reporting and analysisComply with cash and credit cards security proceduresForward all customer feedback regarding promotions customer experience and complaints to the Team Leader to reviewDeliver exceptional parties and programs as requested by the Team Leaders
Contribute to a safe environment for all customers team members and contractors with a prevention focusAbide by safety updates and changes communicated by managementComplete F amp B operating checklists and ensure that food safety standards are maintainedCommunicate relevant safety information to customers including party amp groups
Quality Stock and present food and beverage offer in an appealing way and in line with the miniBOUNCE standards and proceduresPrepare and deliver F amp B offer for parties for parties and groupsEnsure safe food and beverage handling and quality ismaintainedat all times
Operate within the guidelines and processes for merchandise and stock ordering control rotationand food storage based on occupancy and party bookings
Maintain a well presented and clean premisesComplete operational equipment and maintenance checklists
To give a warm and friendly welcome to all customers to miniBOUNCE and ensure they have an exciting and safe experience. To provide exceptional customer service and Food & Beverage (F&B) delivery. Tomaintainthese areas in a well presented and clean way.
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