OVERVIEW:
The Boutique Manager is the leader of the business. Ensuring sales goals are met and other KPIs are achieved. Responsible for ensuring the culture and camaraderie is captured. Represents a part of a larger luxury market and is responsible for ensuring the highest quality standards, hiring the best team, to ensuring the best visuals, understanding the product and the client. This position must also understand the importance of relationship building within their local community for the benefit of events and relationships with competing to understand the climate. Responsible for upwards communication.
SALES
• Achieves sales budget & revisions, by motivating the team to achieve sales targets, and promoting the boutique’s monthly goal
• Develops and implements strategic sales plans to achieve the boutique’s sales targets, in alignment with broader company objectives
• Monitors monthly sales targets and KPIs, and strategizes plan for achieving monthly and yearly KPI’s
• Listens to sales team to liaise feedback to Directors • Collaborates with Buying and Planning and Inventory Control to discuss appropriate stock levels to achieve targets
• Stays abreast of and keeps the team up-to-date on all Product Knowledge trainings • Sets example for exceptional customer service, ensuring Client Advisors exude the CL spirit and ability to conduct our selling ceremony with every single customer in every encounter
BRAND AMBASSADOR
• Represents the brand as a CL ambassador by promoting the brand culture and core values.
• Facilitates outreach through networking and engagement with key groups in market to build relationships
• Develops, plans, and executes events throughout the year to promote new collections and product launches
• Promotes CL to build a better position and brings awareness in the market
• Exudes consistent passion for CL that is shared and communicated with clients and team.
TEAM PERFORMANCE
• Leads and inspires a team to deliver exceptional customer service while instilling the Company values
• Sets clear expectations, provides guidance, and fosters a fun, positive and collaborative environment
• Organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests about our products, our approach to customer service, and the overall brand ethos
• Ensures that new hires are clear on their role and responsibility to acclimate them well to the team, process, and procedures of Louboutin
• Establishes and communicates clear performance goals and KPIs for the team, regularly reviewing individual and collective performance
• Provides constructive feedback, motivational strategies, and coaching to enhance team members’ sales techniques, operational processes, and customer interactions
• Develops and maintains staffing schedules that ensure adequate coverage while managing labor costs and balancing PTO requests
• Addresses any interpersonal conflicts or issues within the team promptly and professionally, seeking resolutions that maintain team cohesion and togetherness
• Maintains composure under pressure and guides the team through challenging, high-stress situations, ensuring a seamless customer experience
BOH & STOCK MANAGEMENT
• Supervises incoming and outgoing shipments of inter-boutique transfers, customer orders, corporate rebalances and new product deliveries.
• Trains and leads the team to ensure proper inventory handling, adherence to procedures, and precise recordkeeping
• Collaborates with the corporate inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate inventory reconciliation.
• Adheres to audit protocols to effectively reduce shrinkage and maintain inventory accuracy.
• Responsible for boutique inventory results
• Coordinates closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges
• Manages and supports stock levels through direct communication with direct line manager as well as the Buying Team to maximize sell-through
OPERATIONS
• Maintains supply of store supplies and assets while balancing an operating expense that is mindful of budget
• Ensures all team members are trained and adhere to all policies and procedures
• Enforces risk management policies to minimize losses from fraudulent activities
• Produces balanced monthly staff scheduling that optimizes the talent's availability with peak business hours to ensure adequate floor coverage
• Supports and maintain visual merchandising standards including lighting, repairs and overall maintenance
INTERDEPARTMENTAL MANAGEMENT
• Awareness of and active in working with all departments in the Head Office
• Leads team to success by recruiting top tier candidates, in partnership with Human Resources, in the recruiting process, selecting top-tier candidates who align with the Christian Louboutin core values, technical proficiencies, and image
• Communicates with Retail Operations and Store Development related to needs that the store may have, such as any facilities, repairs, or maintenance requests
• Communicates to either Line Manager or directly with interdepartmental heads in Corporate (depending on the issue or need) to give feedback or ask for support
• Feedback Loop: responsible for communicating customer, staff, and retail partners feedback, product suggestions, and market trends to department heads as well as their Retail Director
• Share local market insights and competition analysis with their Retail Director, to support strategic decision making for the Christian Louboutin Brand in the local market
SKILLS/REQUIREMENTS:
• Bachelor’s degree
• 8 + years of experience in Boutique Management or similar role
• Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role.
• Demonstrates proficiency with multiple online tools/ Apps to operate day-to-day business • Strong knowledge of computer programs
• Sales committed: take appropriate actions on a daily/weekly basis to ensure the store goal is reached
• Customers committed: has a natural charisma and is able to develop a strong relationship with VIP customers
• Commercially astute – sound knowledge of sales figures, sales potential and competition.
• Ability to work a schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call in shifts
• Additional language is a plus
• Exudes a “no task is too big or too small” attitude. Does not accept mediocrity
Our Business and our Values:
Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand.
We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
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Emily McCarthy