Date Posted
Location
Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
Job Purpose
The role holder is responsible for managing all day-to-day operations for the assigned branch including field operations, sales and administration etc. The role holder is responsible for growing the new equipment and service sales portfolio within the assigned branch area with a committed focus on delivering efficient customer service. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Strategic Responsibilities
- Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
- Provides inputs and supports the preparation of the annual budget for own department, tracks expenditure and ensures adherence to the budget.
- Supports the development of the workforce plan for own department by providing inputs based on workload analysis and forecasting trends.
- Assists in the implementation of Otis's vision, mission and cultural values across all employee groups in the department.
- Implements and monitors approved department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services.
Core Responsibilities
- Manages the alignment between financial and strategic planning in the branch to ensure achievement of business objectives for Otis – Middle East.
- Implements branch-based development plans, coordinates activities regarding launch of new products and services, and streamline of internal processes according to established policies and procedures.
- Monitors and controls the operations and administration of the branch to maximize efficiency and productivity and to provide consistently high standards of external customer service.
- Resolves administrative issues in the branch and manages the coordination with the General Manager - Entity respect to any such requirements at the branch.
- Liaises with multiple representatives from various internal departments to drive any initiatives at the branch level in adherence to quality service standards in a holistic manner at the branch.
- Supports the new equipment and service sales leads to proactively seek sales opportunities through synergies of Otis – Middle East businesses and maintain client relationships.
- Ensures timelines are met for all projects in alignment with the defined service quality standards and looks into timely delivery of all projects to the customers.
- Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
- Ensures all field operations activities at the branch are delivered as per the defined service quality and EH&S standards.
- Ensures invoices are raised as per the terms of the new sales, maintenance, repairing and modernization contracts and submitted to the customer on time.
- Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best in class service delivery across all customer touch points.
- Directs customer complaint handling, provides advice, gets involved in resolving escalated complaints, and implementing other processes/initiatives as needed with the aim to enhance customer satisfaction in the branch.
- Guides the team in liaising with Otis factories on all matters pertaining to equipment supply such as product specification discussion, pricing and delivery etc. for the projects within the branch operations.
- Reviews market intelligence recommendations and communicate them across the branch to ensure business decisions are backed by market data.
- Directs implementation of change initiatives within the branch to facilitate the adoption of new or improved operational processes and/or procedures.
- Prepares monthly operating/financial statements for the branch and reports to General Manager - Entity for further evaluation and direction on future steps to be taken.
People Management
- Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.
- Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
- Provides coaching, formal and informal feedback to team members in order to support their continuous development.
Minimum Qualifications, Experience and Skills
- Bachelor’s degree in business administration/management or equivalent
- Relevant certification such as Certified Construction Manager (CCM), Construction Project Management (CPM) or equivalent is preferred
- Minimum of 10 years of relevant experience in managing operations in a construction/engineering organization
- At least 5 years in positions of progressively increasing managerial responsibilities
- Fluent written and spoken English essential, Arabic preferred
Company Information
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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