Job Title: Branch Manager (Qatari & Children of Qatari Mothers)
To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers.
Key Responsibilities:
- Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to subordinates to support their overall development.
- Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.
- Manage the implementation of segment value propositions and provision of services in the assigned branch.
- Manage and review manpower staffing for branch under this position's area of responsibility based on set CBQ branch target and mission statement.
- Organize and supervise the implementation of branch Marketing and Business Development plans.
- Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch.
- Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard.
- Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring.
- Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary.
- Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary.
- Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution.
- Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc).
- Conduct periodic coaching and capability building programs for CBQ branch team.
- Collect input from branch team and provide improvement suggestion for new or existing branch operation.
- Generate periodic and or ad-hoc reports about branch team.
- Lead and direct the management of change through continuous improvement of departmental systems, processes and practices.
- Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements.
- Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department.
- Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.
Education Qualifications: Bachelor's Degree, in Business-related major
Employment / Job Type: Full Time
Nationality: Qatari & Children of Qatari Mothers
About the Company:
Commercial Bank provides retail, corporate, wealth, and digital banking services in Qatar. It recruits across banking, technology, risk, compliance, finance, operations, customer experience, treasury, human resources, marketing, and corporate functions.
Company Industry: Banking Jobs
Department / Functional Area: Branch Banking
Closing Date: Not mentioned (apply as soon as possible)