Ericsson in the United Arab Emirates seeks an experienced BSS L2 SME to provide advanced support for Netcracker Convergent Billing & Rating, manage incidents, perform RCAs, and ensure SLA/OLA compliance. You will own troubleshooting across billing, rating, and invoicing while coordinating with IT, mediation, and Netcracker teams.
The role requires deep knowledge of O2C processes, ITIL practices, REST/SOAP APIs, and strong Unix/Linux skills, with a proven track record of resolving P1/P2 incidents.
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