Position Summary
Iris Star is actively seeking an experienced, high-caliber, and technical Business Analyst specializing in the Airline Loyalty domain with 10 to 15 years of progressive professional experience in business analysis, product delivery, and loyalty program management to join our client engineering and product team on a full-time permanent on-site basis in Qatar. In this critical product delivery and business analysis role, you will be responsible for leading the end-to-end delivery of loyalty, digital engagement, and gamification products across web and mobile channels. You will leverage your deep specialist expertise in airline loyalty frameworks, requirement engineering, gamification mechanics, and Agile delivery methodologies to deliver uncompromised customer engagement, retention, and program value. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and technology consulting enterprise.
Detailed Job Description
As a Business Analyst – Airline Loyalty supporting Iris Star in Qatar, you will take full operational, tactical, and technical ownership of product requirements, digital engagement lifecycles, gamification feature implementation, and cross-functional Agile delivery across enterprise aviation platforms. Your day‑to‑day responsibilities include leading the end-to‑end delivery of loyalty, digital engagement, and gamification products across web and mobile channels, gathering, analysing, and documenting complex business and technical requirements, creating detailed user stories, process flows, and acceptance criteria, and supporting Agile delivery from ideation through product launch, acting as the subject matter expert (SME) for airline loyalty programmes, covering member enrollment, accrual, redemption, tier management, promotions, and partner integrations, defining and delivering innovative gamification capabilities including challenges, missions, badges, rewards, streaks, leaderboards, and personalised engagement journeys, collaborating closely with Product, Technology, UX, Marketing, Loyalty, and external partner squads to design scalable solutions, analysing APIs and system integrations, supporting testing and UAT cycles, managing stakeholders, monitoring product performance, and driving continuous improvement to maximise customer engagement, retention, and programme ROI, preparing comprehensive technical documentation of functional specifications, user workflows, and operational runbooks, and managing application requirements to ensure strict compliance with the 10 to 15 years experience requirement and Qatar on‑site presence.
Key Responsibilities
- Lead the end-to-end delivery of enterprise loyalty, digital engagement, and gamification products across web and mobile channels.
- Gather, analyse, and document complex business and technical requirements, user stories, process flows, and acceptance criteria.
- Act as the subject matter expert (SME) for airline loyalty programmes encompassing member enrollment, accrual, redemption, and tier management.
- Define and deliver cutting‑edge gamification capabilities including challenges, missions, badges, rewards, streaks, and leaderboards.
- Collaborate seamlessly with Product, Technology, UX, Marketing, Loyalty, and external partner squads in Agile sprint cycles.
- Analyse complex APIs, system integrations, and data flows to support robust solution architecture and UAT testing.
- Manage stakeholders effectively, monitor product performance metrics, and drive continuous improvement for customer retention.
- Maintain accurate, comprehensive technical documentation of functional requirements, user journeys, and operational runbooks.
Required Qualifications & Skills
- Bachelor’s degree in Computer Science, Business Administration, Information Systems, Economics, or a related technical discipline.
- Minimum of 10 to 15 years of progressive professional experience in business analysis, product management, and loyalty systems.
- Strong, demonstrable hands‑on professional expertise in airline loyalty programmes, frequent flyer systems, and aviation platforms.
- Comprehensive working knowledge and practical proficiency in Agile delivery frameworks, requirement gathering, and user story creation.
- Deep practical experience in designing and delivering gamification features, digital engagement journeys, and mobile/web products.
- Solid practical experience analysing APIs, system integrations, and coordinating cross‑functional technical squads.
- Exceptional analytical, troubleshooting, stakeholder management, and problem‑solving capabilities under high‑pressure conditions.
- Excellent written and verbal English communication skills with strong executive presentation and documentation abilities.
- Mandatory legal work eligibility and physical availability for full‑time on‑site professional operations in Qatar.
Nice‑to‑Have Skills
- Professional certifications such as Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI‑ACP), or Scrum Product Owner (CSPO).
- Prior professional working experience in top‑tier international airlines, aviation technology providers, or global loyalty management firms.
- Hands‑on familiarity with customer data platforms (CDP), CRM systems, and enterprise marketing automation platforms.
- Experience utilizing enterprise product management and collaboration suites (Jira, Confluence, Figma).
- Exposure to cloud‑native architectures, micro‑services APIs, and data analytics dashboards (Tableau, Power BI).
Compensation & Conditions
- Salary/Rate: Market Competitive / Enterprise Aviation Package
- Deadline: Open until filled (Urgent Qatar Airline Loyalty BA Opening)
- Notice Period: Immediate to 30 Days Preferred
- Contract Duration: Permanent / Full‑Time On‑Site Engagement (Qatar)
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