Title: Business Analyst Business Analysis & Requirements Management
Location: Dubai
Exp: 5 Yrs
Job Description:
Skills required
Business Analysis & Requirements Management
Agile Product Delivery
Customer Journey & Process Analysis
Analytical & Problem-Solving Skills
Airline eCommerce Domain Knowledge
IRROPS (Disruption Management) Analysis and Solution Design
Digital Product Management and Customer Experience Optimization
Data-Driven Decision Making and Performance Monitoring
Collaborate with business stakeholders Product Owners UX teams and technology teams to gather analyse and document business requirements for airline eCommerce and digital products.
Translate business needs into user stories functional requirements process flows business rules and acceptance criteria.
Analyze and optimize end-to-end customer journeys across web and mobile channels including flight search booking ancillary sales payments manage booking check-in and post-booking servicing.
Support product-led Agile delivery by participating in backlog refinement sprint planning solution design testing and release activities.
Conduct feasibility studies impact assessments gap analysis and process improvement initiatives to support business objectives.
Collaborate with UX/UI teams to enhance customer experience conversion digital adoption and self-service capabilities.
Work closely with business and operational teams to define solutions for disruption management (IRROPS) scenarios including flight delays cancellations schedule changes rebooking refunds vouchers and customer recovery journeys.
Analyze the impact of operational processes such as airport operations passenger services check-in boarding baggage handling and customer servicing on digital customer experiences.
Define and support User Acceptance Testing (UAT) ensuring delivered solutions meet business and customer requirements.
Monitor business and product performance using relevant KPIs and recommend data-driven improvements.
Act as the primary liaison between business and technology teams ensuring alignment throughout the product delivery lifecycle.
Stay informed of airline industry trends digital commerce innovations and emerging technologies to drive continuous improvement.
Minimum 4 years of Business Analysis experience preferably within airline travel eCommerce or digital product environments.
Strong understanding of airline booking flows customer servicing processes ancillary products and digital customer journeys.
Knowledge of airline operational functions including airport operations passenger services departure control processes check-in boarding baggage services and disruption management.
Experience delivering enhancements across web mobile applications and customer-facing digital platforms.
Strong experience working within Agile product delivery teams and writing user stories acceptance criteria and functional requirements.
Proven ability to conduct business process modelling workflow analysis impact assessments and stakeholder management.
Strong analytical problem-solving communication and facilitation skills.
Ability to effectively collaborate with cross-functional business operational and technology teams.
Experience with requirement capturing and defect management tools such as Azure DevOps or the like.
Familiarity with digital analytics customer journey mapping API integrations and UX principles is preferred.
Professional certifications such as CBAP PMI-PBA PSPO CSPO or Agile Business Analysis certifications are advantageous but not mandatory.
Required Experience:
IC
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