Business Analyst - Performance

Job description Performance Management

• Prepare and facilitate the corporate KPIs definition/revision by reviewing the implications of the strategies, initiatives & objectives and evaluating the effectiveness of the current corporate KPIs in supporting the overall implementation of strategic objectives to ensure that new corporate KPIs are defined based on latest context & learnings from the past.
• Analyze and interpret insights from external & internal performance data to support the review and scrutiny of corporate & departments' financial results & operational performance to ensure QAPCO's overall performance is aligned to industry leaders and supports QAPCO's mission & vision.
• Plan and execute external market performance benchmarking so that more objective and fact-based comparisons can be made in supporting & facilitating the financial & operational performance discussions with executive management or department heads.
• Initiate and instruct the department level KPIs definition/revision by reviewing the implications of the strategies, initiatives & objectives, evaluating the effectiveness of the current department level KPIs in supporting the overall implementation of strategic objectives, and identifying recurring systemic issues on KPI monitoring & measurement to ensure that new department level KPIs are defined based on latest context & learnings from the past.
• Consolidate the corporate & department KPIs together in coming out with KPI charter, and review/update the corporate & department KPI dashboard/BSC in order to provide clarity to departments on the corporate & department KPIs.
• Validate and ensure quality assurance on KPI measurements across organization from N-1 to N-4 (Heads, Principal Engineers & above). Review the KPIs of each leader to ensure consistent, transparent, and fair measurements.
• Facilitate the entire target setting & monitoring activities by analyzing current performance level on dashboard/BSC, updating current targets based on the new inputs & in obtaining approvals, and collating performance KPI data on monthly basis in order to have a complete & updated KPI dashboard.
• Prepare the monthly/quarterly/annual performance management report by identifying & analyzing anomalies/gaps from the KPI dashboard and updating dashboard with RCA finding & action plans to close gaps so that performance reviews can be done based on the latest KPI updates.
• Facilitate & track the implementation of periodic performance review and action planning within departments in order for the tracking to be consolidated at the corporate level.
• Track the implementation of the action plan, check document changes, review the KPIs and conduct impact analysis to ensure the desired results are attained.

Policies, Systems, Processes & Procedures

• Provide inputs and implement departmental policies, systems, and procedure so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Quality, Health, Safety, & Environment

• Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high-quality products/service and a responsible environmental attitude.

Statement and Reports

• Prepare departmental statements and reports timely and accurately to meet QAPCO and department requirements, policies, and standards.

Related Assignments

• Perform other related duties or assignments as directed.

Skills

Business Performance Management

Corporate Performance Management

Performance Management

Business Analyst

Senior Business Analyst

Strategy & Corporate Performance

Corporate Strategy

Strategic Planning

Performance Reporting

KPI Development

KPI Management

KPI Monitoring

KPI Dashboard

Balanced Scorecard (BSC)

Performance Analytics

Business Analytics

Gap Analysis

Root Cause Analysis (RCA)

Business Intelligence