- Oversee Business Center operations ensuring hotel standards and procedures are followed.
- Set up and sell boardrooms arrange appointments meetings and provide secretarial services.
- Maintain appropriate stock levels for Business Center operations preparing requisitions as needed.
- Ensure smooth handover between shifts.
- Assign tasks offer assistance and monitor performance suggesting improvements as needed.
- Implement and control checklists review and sign the Business Center logbook update activity reports.
- Issue daily and monthly reports on Business Center activity and revenue.
- Assist AFOM and FOM in administrative duties including monitoring and preparing forecasts/statistics.
- Handle guest complaints professionally ensuring satisfaction and resolution.
- Socialize with guests provide excellent service ensure guest privacy and confidentiality.
- Keep team updated on outlet timings activities internal changes and competitor offerings.
- Promote Accor loyalty programs and hotel activities/events.
- Act as a hotel ambassador both within and outside the workplace.
- Maintain high cleanliness standards use telephone etiquette as per hotel standards.
- Foster high morale and positive working relationships within the team.
- Adapt to rotating duties within the Front Office Department.
- Carry out additional tasks as assigned by AFOM and FOM.
Qualifications :
- 35 years of experience in a similar role or in business center management
- Proven leadership skills with experience in supervising and training staff
- Strong communication skills both verbal and written
- Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
- Excellent customer service skills with a focus on problemsolving and conflict resolution
- Demonstrated ability to manage multiple priorities and meet deadlines in a fastpaced environment
- Strong analytical and reporting skills
- Ability to work flexible hours including evenings and weekends as needed
- Knowledge of hospitality industry practices is a plus
- Fluency in English required; proficiency in Arabic or other languages is an advantage
Remote Work :
No
Employment Type :
Fulltime
Key Skills Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad
Experience: years
Vacancy: 1
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.