BIC Manager (New Business & Conflicts)
Position Summary:
Lead and oversee daily business intake, conflicts, and compliance operations for a designated team. Manage workflow, staff performance, coaching, and development while partnering with leadership on reporting, metrics, and process improvements. Serve as a key resource for escalated matters and help ensure efficient, high-quality service delivery.
- Lead a team overseeing business intake, conflicts, and compliance processes.
- Manage daily workflow, staffing, mentoring, and performance development.
- Serve as an escalation point for attorneys and business professionals.
- Oversee conflict checks, new matter intake, and risk assessment activities.
- Drive process improvements and support strategic operational initiatives.
- Collaborate across departments to ensure efficient service delivery.
- Develop and deliver training programs for team members and stakeholders.
- Track metrics, reporting, and service-level performance.
- Ideal background: 5+ years of legal conflicts/intake experience with supervisory experience preferred.
- Strong leadership, communication, and problem-solving skills required.
Contact Bridgeline for confidential consideration.
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