- Providing a personal service to all Club Millesime guests fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- To use appropriate materials equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To remain in close contact with guests of the Club Millesime lounge by interacting with them whenever possible.
- To be friendly attentive and stay professional at all times.
- To respect the privacy of the guests and the confidentiality of the information
- To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- To personally greet and escort the guests rather than pointing out directions.
- To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
- To report all guest comments or complaints.
- To be fully aware of VIPs in house to recognize them and keep a good trace of them.
- To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content as per assigned section.
- To prepare the pre-assigned room as per guest preferences Your butler is waiting for you form details and operational standards.
- To provide a warm welcome of the guests in the room offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport credit card or other documents.
- To meet the guests needs upon arrival offering assistance in unpacking luggage proposing pressing service shoe shine service or preparing a bath upon request.
- To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
Remote Work :
No
Employment Type :
Full-time
Key Skills General Management,Facilities Management,IFRS,Client Services,Accident Investigation,Archicad
Experience: years
Vacancy: 1
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