Abu Dhabi - United Arab Emirates Full Time - Onsite
As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:
Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.
Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.
Documentation: Maintaining accurate and organized patient records, ensuring data integrity.
Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.
Arabic and english fluency is required
Strong communication skills, both verbal and written.
Exceptional customer service skills with a patient-oriented approach.
Ability to handle a high call volume and work effectively in a fast-paced environment.
Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.
Healthline Medical Group is a leading healthcare provider in Abu Dhabi, offering comprehensive outpatient services, including specialized dental and cosmetic treatments. With a commitment to excellence, patient safety, and the latest medical advancements, we strive to deliver top-tier healthcare experiences to our patients.
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