About the job Call Center Representative (Automotive)
Opportunity #344
The Client:
A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.
Key Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Selling, up-selling, and cross-selling the company's services.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
Requirements:
- Experience in the automotive industry is a must.
- 3+ years of experience in a similar role.
- Fluency in English (Written and spoken).
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
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