ADIV Human Resources Consultancies, L.L.C in Sharjah is seeking a Call Center Team Lead to oversee an outsourced call center, coach staff, and drive performance, service quality and lead conversion. The role requires directing training and monitoring KPI attainment.
The ideal candidate has 3-5 years of leadership in a call center, excellent communication, and proven organizational skills to manage staff, peer collaboration, and escalation handling in a fast-paced environment.
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