Job description
About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
The F&B Captain is responsible for ensuring the highest standards of food and beverage service within the assigned outlet, delivering exceptional dining experiences in line with the hotel's luxury service standards. The role involves supervising daily service operations, coordinating with the culinary and service teams, supporting the Outlet Supervisor, and ensuring guest satisfaction through personalized service, operational efficiency, and effective teamwork.
Key Responsibilities
- Assist the Outlet Supervisor in overseeing daily restaurant operations to ensure smooth and efficient food and beverage service.
- Supervise and coordinate the activities of service colleagues within the assigned section, ensuring adherence to established service standards.
- Ensure all service stations are properly prepared, fully equipped, and maintained according to hotel standards before and during service.
- Welcome guests warmly, assist with seating arrangements, and provide personalized service throughout their dining experience.
- Maintain comprehensive knowledge of menus, beverages, daily specials, promotions, and available offerings to provide accurate recommendations to guests.
- Promote upselling and suggestive selling techniques to enhance guest experiences and maximize outlet revenue.
- Coordinate closely with the Kitchen and Bar teams regarding orders, menu availability, special requests, and service requirements.
- Monitor guest satisfaction throughout service, promptly addressing concerns and escalating issues to the Outlet Supervisor when necessary.
- Ensure food and beverage orders are accurately taken, communicated, and served in accordance with established service procedures.
- Supervise table setup, service presentation, cleanliness, and overall dining area organization to maintain luxury hospitality standards.
- Assist in training, coaching, and guiding junior service colleagues to ensure consistent service quality and professional development.
- Coordinate with fellow Captains and service colleagues to ensure effective teamwork and smooth operational workflow.
- Handle guest bills, room charges, cash, credit card payments, and other transactions accurately in accordance with hotel procedures.
- Ensure proper handling and reconciliation of cash floats, payments, and financial transactions at the end of each shift.
- Support the Outlet Supervisor in monitoring daily operations, identifying service improvements, and maintaining operational efficiency.
- Ensure compliance with food safety, hygiene, health and safety regulations, and hotel policies.
- Monitor the cleanliness, condition, and proper handling of restaurant equipment, service utensils, and dining facilities.
- Maintain high standards of personal grooming, professional conduct, and service etiquette among team members.
- Assist with the preparation and execution of special events, promotions, and other food and beverage activities within the outlet.
- Ensure effective communication between shifts, including proper handover of operational updates, guest preferences, and outstanding requests.
- Promote a positive working environment by encouraging teamwork, cooperation, and professional communication among colleagues.
- Report guest complaints, operational concerns, safety hazards, and incidents promptly to the Outlet Supervisor or Outlet Manager.
- Perform additional duties as assigned by the Outlet Supervisor or Outlet Manager to support departmental objectives and overall hotel operations.
What We Are Looking For
- Diploma or certification in Hospitality Management, Food & Beverage Service, or a related field is an advantage.
- Previous experience as an F&B Captain, Head Waiter, or Senior Waiter, preferably within a five-star or luxury hotel environment.
- Strong knowledge of food and beverage service standards, restaurant operations, and guest service procedures.
- Good understanding of food and beverage menus, service sequences, upselling techniques, and dining etiquette.
- Strong interpersonal and communication skills, with the ability to interact professionally with guests and colleagues.
- Good verbal communication skills in English; additional languages are an advantage.
- Ability to supervise, guide, and motivate service colleagues while maintaining a positive team environment.
- Excellent customer service skills with a proactive approach to anticipating guest needs and resolving concerns.
- Good knowledge of point-of-sale (POS) systems, billing procedures, and payment handling.
- Strong organizational and time management skills, with the ability to manage multiple service priorities efficiently.
- Good understanding of food safety, hygiene regulations, and health and safety procedures.
- Ability to maintain high service standards in a fast-paced, high-volume restaurant environment.
- Strong attention to detail, professional grooming, and a commitment to delivering memorable guest experiences.
- Flexibility to work rotating shifts, weekends, and public holidays.
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
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