Cards Program Management SME

Job Title: Cards Program Management SME

Term: 12 months

Location: Dubai UAE

Division: Payments

Reports to: Head of Payments

Relevant experience: Minimum of 10 years of experience in credit card product management preferably in the consumer segment.

Mandatory requirements:

1. UAE Cards Experience
2. Experience in Card Launches in the UAE and scaling up the program including acquisition initiatives
3. Immediately available.

Purpose of the Project

The Card Product will support the post-launch customer acquisition and ramp-up of spends for Amazons co-brand card in the UAE market.

Key Activities:

Core Scope

1. Card Acquisition: Play a vital role in managing the scale-up of Amazon credit card post launch. This includes designing plus executing acquisition strategies and campaigns efficiently deploying funds tracking performance vs targets and finalizing ROI. The strategy will include both online and offline acquisition. Key aim of balancing growth with efficient fund deployment.
2. Product Management: Develop and implement product strategies and initiatives to meet the needs of with cross- functional teams including marketing sales and operations to launch and promote new products
3. Portfolio Management: Monitor and analyze the performance of the credit card portfolio including profitability utilization and customer satisfaction. Identify trends opportunities and risks within the portfolio and develop strategies to address them. Optimize pricing fees and rewards to maximize revenue and customer retention
4. Scaling the Business: Develop and execute growth strategies to expand the credit card business. Identify and pursue new market opportunities and partnerships to increase market share. Implement marketing and promotional campaigns to attract new clients and increase card usage
5. Risk Management: Monitor and manage credit risk fraud risk and compliance with regulatory requirements. Develop and implement risk mitigation strategies and controls to protect the business and customers
6. Stakeholder Management: Build and maintain relationships with internal and external stakeholders including SME clients partners and regulatory authorities. Collaborate with sales teams to train and support them in promoting and selling SME credit card products

KPIs

• Growth in credit card portfolio (GDV)
• Customer satisfaction and retention rates
• Compliance with regulatory requirements

Knowledge and Experience

• Strong understanding of the UAE market financial products and regulatory environment in the Middle East
• Proven ability of scaling up credit card programs in UAE. Working on digital offline and 3rd party acquisition channels is an additional plus.
• Excellent analytical strategic planning and problem-solving skills
• Ability to work effectively in a fast-paced dynamic environment and manage multiple projects simultaneously
• Excellent communication presentation and interpersonal skills
  
  

Mandatory Skills**

• Results-oriented with a strong drive for achieving targets and KPIs
• Creative and innovative thinker with a passion for developing new products and solutions
• Team player with strong leadership and project management skills
• Customer-centric mindset with a focus on delivering exceptional service and value to segment

Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Employment Type : Full Time
Experience: years
Vacancy: 1