Subject-matter expert and Level-3 support for the CBMS and CFADS server and application systems in the Operations Centre. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.
Provide advanced diagnostics at system, application and infrastructure level for the system. Carry out root-cause analysis for major and recurring incidents and own the permanent fix. Open and manage OEM back-to-back support cases under the same ticket and SLA clock. Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures and predictive monitoring for the system. Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Maintain the CBMS/CFADS servers and applications; monitor health and interfaces; apply patches under change control. Requirements and Qualifications Server and application administration; relevant application/product training for CBMS/CFADS. ITIL Foundation.Experience: 5 or more years hands-on with the specific system in a comparable environment.
Competencies Deep product knowledge. Diagnostic and root-cause skill. OEM liaison. Documentation and mentoring. Key Performance Indicators Advanced-incident resolution within SLA. RCA delivered within timeline. Repeat-incident reduction. Certification currency. LocationsMadre integrated Engineering - Qatar, Doha
Klavy Technology for Trading and Services - Qatar, Doha
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