Hiring | Centre Head | Chennai
Location: Chennai, Tamil Nadu
Experience: 5+ years
Employment Type: Full-Time
Languages: Tamil & English
About Artium Academy
Artium Academy is India’s #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe.
We are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth .
If you are someone who can lead a team, build strong customer relationships, run operations seamlessly, and think like a business owner, this role could be for you.
What You’ll Be Responsible For
Centre & Operations Management
- Own the day-to-day operations and overall functioning of the centre.
- Ensure a welcoming, organized, and efficient centre environment.
- Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.
People & Team Leadership
- Lead teachers and non-teaching staff, including scheduling, attendance, leaves, and performance.
- Build a collaborative, accountable, and positive team culture.
- Resolve team concerns and ensure smooth coordination across functions.
Learner & Parent Experience
- Build strong relationships with learners and parents.
- Address concerns, resolve escalations, and ensure high customer satisfaction.
- Create a consistently excellent learner experience throughout the journey.
Sales & Revenue
- Own centre-level sales and revenue targets.
- Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments.
- Coach and support the Academic Counsellor to improve conversions.
- Drive learner renewals and retention through proactive engagement and issue resolution.
Growth & Business Performance
- Identify opportunities to improve enrolments, retention, and centre revenue.
- Track performance metrics and use data to drive decisions.
- Implement initiatives that improve learner engagement and overall centre performance.
What We’re Looking For
- 5+ years of experience in Centre Management, Branch Management, Operations, Sales, Customer Success, or other customer-facing leadership roles.
- Strong experience in team management, customer relationship management, sales, and operations .
- Proven ability to handle customer escalations and build long-term relationships.
- Strong commercial mindset with a track record of driving sales, renewals, or revenue .
- Excellent organizational and problem-solving skills.
- Comfortable using CRM systems, productivity tools, MIS/reporting dashboards, and data .
- Excellent verbal communication skills in Tamil and English .
- Bachelor’s degree in Business Administration, Arts, or a related field. MBA is a plus.
Relevant Backgrounds
We’d love to hear from candidates with experience in:
- Education / EdTech: Centre Manager, Branch Manager, Academic Operations
- Hospitality: Hotel, Resort, Guest Relations, Events
- Retail: Premium/Luxury Retail, Store or Multi-Store Management
- Fitness & Wellness: Gym, Yoga, Wellness Centre Management
- Creative Industries: Music, Arts, Culture & Performing Arts
A genuine interest in music or the creative arts will be an added advantage.
Why Join Artium?
Lead a centre that is shaping the future of music education
🚀 Own and influence business growth
Build and lead a high-performing team
❤️ Create meaningful experiences for learners and families
Be part of a fast-growing, purpose-driven organization
I
f you’re ready to take ownership of a centre and make a measurable impact on people, customers, and business, we’d love to hear from you.
Apply now / Share your profile with us on ASAP.