Center head

Hiring | Centre Head | Chennai

Location: Chennai, Tamil Nadu

Experience: 5+ years

Employment Type: Full-Time

Languages: Tamil & English

About Artium Academy

Artium Academy is India's #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe.

We are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth.

If you are someone who can lead a team, build strong customer relationships, run operations seamlessly, and think like a business owner, this role could be for you.

What You'll Be Responsible For

Centre & Operations Management

Own the day-to-day operations and overall functioning of the centre. Ensure a welcoming, organized, and efficient centre environment. Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.

People & Team Leadership

Lead teachers and non-teaching staff, including scheduling, attendance, leaves, and performance. Build a collaborative, accountable, and positive team culture. Resolve team concerns and ensure smooth coordination across functions.

Learner & Parent Experience

Build strong relationships with learners and parents. Address concerns, resolve escalations, and ensure high customer satisfaction. Create a consistently excellent learner experience throughout the journey.

Sales & Revenue

Own centre-level sales and revenue targets. Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments. Coach and support the Academic Counsellor to improve conversions. Drive learner renewals and retention through proactive engagement and issue resolution.

Growth & Business Performance

Identify opportunities to improve enrolments, retention, and centre revenue. Track performance metrics and use data to drive decisions. Implement initiatives that improve learner engagement and overall centre performance.

What We're Looking For

5+ years of experience in Centre Management, Branch Management, Operations, Sales, Customer Success, or other customer-facing leadership roles. Strong experience in team management, customer relationship management, sales, and operations. Proven ability to handle customer escalations and build long-term relationships. Strong commercial mindset with a track record of driving sales, renewals, or revenue. Excellent organizational and problem-solving skills. Comfortable using CRM systems, productivity tools, MIS/reporting dashboards, and data. Excellent verbal communication skills in Tamil and English. Bachelor's degree in Business Administration, Arts, or a related field. MBA is a plus.

Relevant Backgrounds

We'd love to hear from candidates with experience in:

Education / Ed Tech: Centre Manager, Branch Manager, Academic Operations Hospitality: Hotel, Resort, Guest Relations, Events Retail: Premium/Luxury Retail, Store or Multi-Store Management Fitness & Wellness: Gym, Yoga, Wellness Centre Management Creative Industries: Music, Arts, Culture & Performing Arts

A genuine interest in music or the creative arts will be an added advantage.

Why Join Artium?

Lead a centre that is shaping the future of music education

Own and influence business growth

Build and lead a high-performing team

Create meaningful experiences for learners and families

Be part of a fast-growing, purpose-driven organization

I

f you're ready to take ownership of a centre and make a measurable impact on people, customers, and business, we'd love to hear from you.

Apply now / Share your profile with us on juhi@ ASAP.