Change Manager

Madre Integrated Engineering | Full time

• Manage the complete IT change-management process.
  
• Receive, record and categorize Requests for Change.
  
• Conduct change impact and risk assessments using CMDB information.
  
• Determine the appropriate level of technical and management scrutiny.
  
• Chair weekly Change Advisory Board meetings.
  
• Convene Emergency CAB meetings when required.
  
• Maintain the Forward Schedule of Change and change-freeze periods.
  
• Ensure rollback plans, security assessments and post-implementation reviews are completed.
  
• Monitor change KPIs and continuously improve the change process.
  

Requirements

• Degree/Diploma in IT or Engineering.
  
• ITIL Expert / ITIL Managing Professional, particularly change enablement.
  
• Minimum 8 years of IT Service Management experience.
  
• Proven ownership of change management in a 24/7 environment.
  
• Strong knowledge of CMDB, change governance and risk assessment.
  
• Strong communication, facilitation and CAB-chairing skills.
  
• Must comply with airport HSE, cybersecurity and security-pass requirements.
  

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