Job Title - Chat Support Executive Location - Hyderabad Working Hours - Night Shifts Working Days - 5 Days Job Description We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently Handle inbound customer interactions via chat with professionalism and empathy Understand customer issues and provide accurate, timely resolutions Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS) Document chat interactions clearly and accurately in internal systems Strong written communication skills in English Ability to manage multiple chat conversations simultaneously Prior experience in chat-based customer support Exposure to healthcare, insurance, or managed care processes Familiarity with CRM tools or chat platforms Excellent written communication and typing accuracy Experience Required 0–2 years of customer service experience (chat support preferred) Freshers can also apply on this role.
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