- Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements
- Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of interest to guests
- Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.)
- Ensures the lobby is always kept in an orderly fashion
- Prepares efficient work and vacation schedules for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movements
- Ensures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
- Maintains a comprehensive current and guest focused set of departmental standards and procedures and implements them through on-the-job training
- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
- Conducts probation and formal performance appraisal discussions; coaches counsels and disciplines staff providing constructive feedback to enhance performance
- Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous efficient and professional manner commensurate the hotel brand.
Qualifications :
- Strong Concierge and Front Office skills and knowledge.
- Minimum 2 years at a management level of a luxury hotel.
- Possesses good computer and property management system skills.
- Excellent communication skills in English oral and written. Knowledge of local and foreign languages is an advantage.
- Outstanding guest relations skills.
- Les Clefs dOr certification is a must.
- Able to work a flexible schedule including weekends and holidays
Remote Work :
No
Employment Type :
Full-time
Key Skills Mold Remediation,Succession Planning,Employee Evaluation,Basic Math,Host/Hostess Experience,Restoration,Restoration Industry Experience,Water Damage Restoration,Emergency Management,Auto Restoration,Fire Restoration,Financial Report Interpretation
Experience: years
Vacancy: 1
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