This is a dual role in the Continuous Improvement team that plays a key part is driving the performance productivity of Supply chain/4PL teams at the same time playing the subject matter expert for the supply chain platform improving the customer journey with support on business implementations & EDI solutions.
CI partner role is to drive continuous improvement and support performance management in the Area CX & across the assigned business area (SCM 4PL & LNS). This includes anchoring and facilitating project prioritization as well as ensuring readiness in support of CX Leaders and their teams.
The SME role is expected to play a pivot role within our transformation journey. The role is expected to drive standardization SCP adoption and process improvements to unlock and maximize the potential of the Lead Logistics organisation. The role is expected to bridge the frontline CX agents with XPOs to ensure the transformation agenda is embedded into the routines. This includes development governance and optimization of processes to enable better performance higher efficiency and superior customer satisfaction.
The role is expected to work closely with the Functional Product Owners to define and establish best in class process enabling our people to connect and simplify global supply chains. Also work closely with the Platform Product Owners to design and enhance the modern way of working through techbased solutions on our platforms.
CI Partner role:
Responsible for the acceptance and application of global standards in local CX & teams including change management
Open and constructive challenge of standardization practice that does not facilitate customer quality increase efficiency and a digitization agenda
Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX & teams.
Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
Promote continuous improvement mindset in the CX & teams in coordination with GSC Supporting teams via application of LEAN techniques/tools.
I dentity current process and/or CX & Gaps and propose solutions to improve CX & outcomes across assigned business area.
Cocreate or facilitate TIP with with quantifiable savings in cost or effort; or improvement to Customerfelt KPIs in Ocean or L&S .
LL SME ROLE 4PL/SCM):
Responsible for the acceptance and application of global standards in local CX & teams including change management
Open and constructive challenge of standardization practice that does not facilitate customer quality increase efficiency and a digitization agenda
Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX & teams.
Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
Promote continuous improvement mindset in the CX & teams in coordination with GSC Supporting teams via application of LEAN techniques/tools.
I dentity current process and/or CX & Gaps and propose solutions to improve CX & outcomes across assigned business area.
Cocreate or facilitate TIP with with quantifiable savings in cost or effort; or improvement to Customerfelt KPIs in Ocean or L&S .
Competencies for SME role:
Strong Operation Excellence mindset knowledge and experience.
Expertise on our platform functionalities like Supply Chain Platform and Case management
Excellent understanding of endtoend operation process of Lead Logistics
Basic Lean process improvement experience
Stakeholder influencing
Competencies for CI partner role:
Continuous improvement mindset and right sense of urgency capable to understand bigger picture of priorities and global constraints.
Process improvement & Project Management skills.
Strong communication and stakeholder management skills.
Excellent understanding of customer requirements and customer focus.
Highly structured and analytical.
Result driven combined with the ability to achieve results through people.
International experience comfortable working in a matrix organization.
Selfstarter and effective change agent
Note: This role is for UAE Nationals with family book.
Were committed to embracing the rich geographical diversity present in the communities where we operate including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment were actively supporting Emiratization initiatives set forth by the UAE government ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position we are currently prioritizing candidates that hold a UAE Family book.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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