Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers is proud of the brand and its mindset: light energy colour humour
simplicity friendly warmth and generosity .
Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
Helps meet the departments quantitative targets through his/her sales efforts
Helps encourage guest loyalty by developing friendly personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests needs and takes them into consideration
Deals swiftly efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
Conveys the brand and hotel image through his/her irreproachable attitude
Follow all relevant Front Office procedures
Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
Ensure that all guest documentations are available and up-to-date
Assist the FO department in administrative tasks whenever requested
Maintain an up to date knowledge of the hotel and local services
Report for duty punctually wearing the correct uniform and name tag
Maintain a high standard of personal appearance hygiene and adhere to the hotel and department appearance standards
Read and understand the hotels Employee Handbook and adhere to the hotels rules and regulations in particular the policies and procedures relating to Fire Hygiene Health and Safety
Comply with local legislation as required
Respond to any changes in the department as dictated by the needs of the hotel
Attend training and meetings as and when required
Qualifications :
Good interpersonal skills guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Fluent in English & Arabic
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
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