Claims Specialist

Pay: From $45,000.00 per year

Position Summary:

Dynamic Specialty, Inc. is seeking a detail-oriented Claims Specialist to support the claims department in managing claims from first notice of loss through resolution. The Claims Specialist serves as a point of contact for insureds, claimants, agents, brokers, carriers, and third-party adjusters, ensuring every claim is reported accurately, documented thoroughly, and handled promptly and professionally. This role requires strong organizational skills, excellent communication, and a commitment to delivering a high level of customer service.

Essential Duties / Responsibilities:

• Receive and process first notice of loss (FNOL) reports from insureds, agents, and drivers, and report claims to the appropriate carrier or claims administrator in a timely manner.
• Set up and maintain accurate, complete claim files in the company's systems.
• Review, investigate, and process trucking claims, gathering and verifying supporting documentation such as accident reports, VIN numbers, photos, driver statements, and other relevant information.
• Serve as a point of contact for insureds, claimants, agents, brokers, carriers, and third-party adjusters, providing timely and professional updates on claim status.
• Follow up on open claims to ensure they progress efficiently and that outstanding items are resolved.
• Respond to customer service inquiries by phone and email, escalating complex or sensitive issues to the Claims and Customer Service Specialist.
• Process loss run requests and provide claims information to agents and internal departments as needed.
• Ensure all claims activity complies with carrier guidelines, company procedures, and state regulations.
• Collaborate with the underwriting department and other internal teams on claims-related questions and trends.
• Track claim activity and assist in preparing claims reports for management.
• Maintain confidentiality of all claim, policyholder, and company information.
• Perform other duties as assigned to support the claims and customer service department.

Minimum Qualifications:

Required:

• High school diploma or equivalent.
• Active Florida 6‑20 Adjuster License
• Experience in customer service, insurance, or an administrative role.
• Prior experience handling insurance claims, preferably commercial auto, trucking, or transportation claims.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office and comfort learning new software systems.
• Authorized to work in the United States.

Preferred:

• Experience working in a Managing General Agency (MGA), carrier, or insurance agency environment.
• Knowledge of trucking industry terminology.
• Bilingual (English/Spanish) is a strong plus.

Physical Demands and Work Environment:

• Continually required to sit for extended periods
• The noise level is moderate to high.
• Required on site- this is not a remote eligible position.
• Office-based with standard business hours.