Client Administrator Corporate Risks

General information

Reference

Location

Middle East / North Africa Abu Dhabi Abu Dhabi

Work Place

Hybrid

Region

Middle East/North Africa

Job Profile

Lockton - Experienced Professional

Title

Client Administrator - Corporate Risks

Description

Working at Lockton

At Lockton were passionate about helping our people achieve their ultimate potential. Our people are curious action-oriented and always striving to make ourselves and those around us better. Were active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients giving back to our communities and being a part of our caring culture you belong here.

Purpose of the role

The Client Administrator plays a pivotal support role within the Corporate Risks Team ensuring the seamless delivery of broking and servicing activities to corporate clients. This position involves end-to-end administrative support across policy lifecycle activities documentation control insurer coordination system management and client servicing supporting the Client Managers and Senior Client Managers.

The role demands strong organizational skills high attention to detail a service-oriented approach and the ability to work effectively in a fast-paced deadline-driven environment.

Client Servicing & Administration

• Support the Client Managers with day-to-day servicing of client accounts across various general insurance lines (Property Casualty Marine Engineering Liability etc.).
• Prepare and issue policy documentation endorsements debit/credit notes certificates and related correspondence.
• Ensure timely and accurate renewal processing including chasing required renewal information updating records and preparing renewal documentation packs.
• Coordinate with internal teams to manage client queries and service deliverables in line with service level agreements (SLAs).

Insurer Coordination

• Liaise with insurance companies for obtaining quotations policy documents endorsements and other required documents.
• Track placement progress and ensure timely receipt of terms and binding instructions.

Data & System Management

• Maintain accurate client and policy data on internal systems.
• Ensure all documentation is properly filed and archived as per company and regulatory requirements.
• Monitor outstanding premiums and coordinate with the finance team for reconciliations and collections support.

Compliance & Quality

• Ensure all work adheres to Locktons compliance policies procedures and quality standards.
• Support the team in preparing for audits internal reviews and regulatory inspections.

Team Support

• Provide administrative and logistical support for client meetings including preparation of presentation materials reports and policy summaries.
• Collaborate with team members to drive operational efficiency and process improvements.

Candidate Profile

• An understanding of corporate risks insurance either at an insurance brokers or an insurance company
• Takes personal responsibility for managing internal and external client relationships
• Takes pride in and accountability for understanding and exceeding client expectations
• Focuses on adding value
• Delivers what the client expects knows what they desire and impresses them by delivering the unexpected
• Written and verbal communication is clear and concise.

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About The Position

About Lockton MENA

Headquartered in the United Arab Emirates (UAE) Lockton in MENA is home to over 500 associates delivering expert (re)insurance and people solutions. We are trusted by major corporate clients across the UAE and the wider region offering innovative tailored protections that meet their evolving needs.

Serving clients across the Middle East and North Africa we customise solutions with precision and care. Lockton in MENA was the first broker in the region to secure its own Lloyds Broker license and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF) programme - an endorsement of our commitment to professional excellence and industry best practices.

From our UAE headquarters Lockton in MENA has expanded into Egypt Jordan Morocco Oman and KSA with active plans for further regional growth

Custom section 3

Scheduled

Full Time Permanent

Required Experience:

Unclear Seniority

Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full Time
Experience: years
Vacancy: 1