Client Consulting Manager

The VCA Manager (Commercial and Money Movement Services) will be a key member of the Visa Consulting & Analytics team in the Middle East based in Dubai and covering the GCC and NALP regions. This role focuses on commercial payments and money movement services a strategic growth area for Visa as we expand beyond consumer payments into new payments flows between businesses individuals and governments. We are seeking motivated professionals who are passionate about combining data-driven insights with strategic consulting to drive impact for Visas clients across the region.

Key Responsibilities

• Lead consulting projects or workstreams focused on commercial payment flows using data-driven analysis to solve client challenges
• Execute project activities following Visas consulting delivery frameworks and methodologies to ensure quality and consistency
• Conduct data analysis benchmarking and market research to identify trends and improvement opportunities in clients commercial payments portfolio
• Translate analytical findings into actionable recommendations that enhance client performance in areas such as B2B cross-border and commercial card payments
• Support clients in implementing recommendations including go-to-market strategies process improvements and digital adoption initiatives
• Manage project timelines deliverables and client communications to ensure seamless execution and stakeholder alignment
• Build and maintain strong client relationships acting as a trusted advisor and ensuring high satisfaction across engagements
• Support client workshops and training sessions to share best practices and implementation insights
• Collaborate and share knowledge with consulting teams in other regions to bring global best practices and innovative solutions to local clients
• Contribute to developing the CMS consulting practice through insights methodology refinement and thought leadership
• Collaborate with senior colleagues on complex projects and guide junior team members to ensure analytical quality and delivery excellence
• Provide ad hoc support to internal initiatives and cross-functional projects within VCA as needed
• Stay informed on emerging commercial and remittance payment trends and apply this knowledge to enhance Visas consulting recommendations

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Education & Professional Qualifications
A recognized undergraduate degree is required
MBA or other postgraduate degrees is a plus
Experience & Skills
46 years of experience in consulting financial services or the payments industry
Prior experience in a strategy consulting firm or internal strategy/analytics function is a plus
Experience in business and corporate banking and familiarity with commercial card payment solutions is a plus
Strong analytical and financial modeling skills
Proficiency in MS Excel and MS PowerPoint
Excellent written and verbal communication skills
Strong collaboration stakeholder management and interpersonal skills
Fluent in English (Arabic preferred but not required)
Self-driven results-oriented and adaptable to a fast-paced environment

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Experience: years
Vacancy: 1