Client Engagement & Experience Manager
Position
Position title: Client Engagement & Experience Manager
Reporting To: Store Director
Assist the Management of Grand Atrium and sales team in the development, implementation, and management of customized clienteling-related activities and objectives. This will include involving all stakeholders to a positive cycle for performance improvement and innovation, creating a strong clienteling mindset and the most desirable client experience.
Job responsibilities
Responsibilities
- Interact and build relationships with clients ensuring their needs are being met while visiting the store
- Contribute to the definition of the clienteling action plan and coordinate its implementation at store level with the objective to grow retention, elevation, cross-selling and recruitment
- Support the Store Director in strengthening a client-centric culture at store level
- Support the retail teams to ensure growth and development of different HE client segments
- Ensure the comprehension of the clienteling KPIs, monitor performances on a monthly basis and coordinate action plans implementation to improve them
- Coordinate invitation lists for in-store activations
- Coordinate planning, logistics, and execution of client treatment in store
- Assist in the creation and development of programs for client engagement at store level
- Actively partner with stakeholders in HO to plan and execute key projects for the store
- Create a tailored outreach mindset, support and follow up individually with each Client Advisor on daily basis
- Develop team mindset of nurturing relationships with clients, in-store and outside the store. Support in creating personalized experiences, along with corporate stakeholders, that help connect the client to the Bulgari brand and lifestyle
Profile
Technical Skills
- Project Management
- Strong analytical skills
- Command of Microsoft Office, in particular Excel.
- Knowledge of CRM systems, SAP CRM, Oracle, SQL Server, MS Access, Database management services.
Soft Skills
- Customer orientation
- Strong business acumen
- People skills
- Able to translate technical information into understandable opportunities
- Flexibility
#J-18808-Ljbffr
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.