Description
Are you ready to make a significant impact in client onboarding As a Client Onboarding Branches Associate you will be the key point of contact and subject matter expert for onboarding new customers handling incremental business requests and renewing existing customer KYC records. You will collaborate with designated Front Office teams ensuring seamless KYC and contributing to our worldclass client onboarding experience.
As a Client Onboarding Branches Associate you will act as a single point of contact and subject matter expert (SME) for onboarding new customers incremental business requests and renewals of our existing customer KYC records. You will be aligned with a designated Front Office team (e.g. Sales RMP Deal Team or Transition Management) and facilitate across all teams on KYC (both new business and renewals remediation activities). Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the clients onboarding experience is exceptional efficient and worldclass.
Job Responsibilities:
- Manage the KYC book of work for New Business/Renewals for your designated Front Office subLOB prioritizing active requests and providing status updates on key onboardings.
- Build and develop strong partnerships identify challenges and eliminate roadblocks with all internal partners.
- Work with Front Office teams directing clients as required to obtain all necessary supporting evidence to fulfill KYC due diligence.
- Ensure all information to and from our clients is accurate complete and compliant with AML Local and Corporate Due Diligence requirements.
- Coordinate case prioritization capacity planning and assignment with our Global Maker teams and QC.
- Stay up to date with any changes to processes and procedures regulatory changes and ensure impacts are communicated to our business partners.
- Manage personal workload and priorities ensuring timely escalation of key risks/issues to management.
- Identify and execute process improvements provide guidance and support on key process and technology initiatives to the business.
- Serve as a role model to peers and drive training and sharing of good practices.
- Lead peers engaged on the same portfolio.
Required Qualifications Capabilities and Skills:
- Strong written and oral communication skills with experience in conflict resolution.
- Resilient interpersonal skills ability to partner with internal stakeholders influencing and negotiating effectively with business partners and senior managers.
- Clientfocused while maintaining a strong controls mindset.
- Proactive and flexible approach to personal workload and wider team targets.
- Effective at managing time appropriately and organizing workload for maximum productivity.
- Working knowledge of KYC/Compliance/AML standards.
- Sound understanding of the Financial Industry.
- Knowledge of multiple client types (e.g. Corporates NonBanking Financial Institutions Banks Foreign Correspondent Banks NonOperating/Asset Holding Companies Governments Organizations Publicly Traded Companies Small and Large Privately Held Operating Companies).
Preferred Qualifications Capabilities and Skills:
- Arabic language preferred but not essential.
Required Experience:
IC
Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1