Client Outreach Associate

Job Location: On-Site UAE About Idenfo

Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC AML and digital onboarding solutions for banks FinTechs and regulated businesses. Powered by AI biometrics and real-time compliance screening our SaaS platform makes onboarding faster smarter and fraud-proof all while keeping customer journeys seamless.

About the Role

We are looking for a dynamic and detail-oriented Client Outreach Associate to support our lead generation and business development efforts across multiple regions. This role will play a key part in identifying prospects executing outreach campaigns and driving engagement with potential clients.

Key Responsibilities

• Generate and organize leads with a focus on DNFBP companies (real estate gold audit firms etc.).
• Manage and maintain lead data in Pipedrive CRM ensuring accuracy tagging and deduplication.
• Conduct market research to expand and enrich lead databases.
• Execute targeted email outreach campaigns and track engagement (opens clicks responses).
• Make initial sales calls qualify leads and schedule product demos.
• Collaborate with the sales and marketing teams for smooth lead handover and campaign execution.
• Maintain clear records of lead progress and share daily activity updates.
• Communicate professionally in English (written & spoken) with prospects and internal teams.

Qualifications & Experience

• Bachelors degree in Business or a related field (or equivalent experience).
• 01 year of experience in sales consulting or business development.
• Strong written and verbal communication skills in English (additional languages such as French Arabic Dutch or German preferred).
• Ability to research organize and manage multiple tasks effectively.
• Proficient in Microsoft Office Suite; CRM experience (e.g. Pipedrive Apollo LinkedIn Sales Navigator CRM/Automation Tools) is a plus.

Culture at Idenfo

We thrive in a fast-paced innovative environment built on collaboration adaptability and continuous growth . Our culture values initiative ownership and a strong customer-first mindset.

Why Join Us

At Idenfo youll work with a diverse and passionate team committed to making an impact. We recognize and reward talent encourage fresh ideas and empower our people to shape the future of compliance solutions.

Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full Time
Experience: years
Vacancy: 1