Key Responsibilities:
Client Relations:
Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.
Serve as a point of contact for client inquiries concerns and service requests.
Coordinate with sales and technical teams to resolve client issues efficiently.
Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.
Educate clients on telecom products solutions and promotional offers tailored to SMBs.
Conduct regular client checkins and feedback sessions.
Back Office Operations:
Manage and update customer databases ensuring all records are accurate and up to date.
Prepare and process documentation for new connections renewals and service modifications.
Monitor and track service requests escalations and resolution timelines.
Generate daily/weekly/monthly reports on client status sales support and service quality metrics.
Coordinate internally with logistics billing and technical support for seamless service delivery.
Assist in preparing client proposals quotations and contract paperwork.
Required Skills & Qualifications :
Bachelors degree in Business Administration Communications or a related field.
1 3 years of experience in client servicing or back office support preferably in telecom or tech.
Strong communication and interpersonal skills.
Proficiency in MS Office and CRM tools.
Ability to multitask prioritize and manage time effectively.
Detailoriented with strong organizational skills.
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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