Client Service Manager FEATURED

Client Services & Business Support

• Manage incoming enquiries, client communications, and follow-ups across both businesses.
• Maintain professional relationships with clients and prospective customers.
• Coordinate meetings, appointments, and follow-up actions.
• Monitor client requirements and ensure timely responses to enquiries.

Proposals & Documentation

• Prepare and coordinate technical and commercial proposals.
• Assist in preparing consultancy reports, presentations, and business documentation.
• Maintain accurate records and ensure project documentation is properly organized.
• Track project deadlines, deliverables, and outstanding requirements.

Operations & Service Coordination

• Coordinate with customers and the Operations Manager to schedule cleaning services and appointments.
• Follow up on quotations, confirm bookings, and coordinate service delivery.
• Monitor customer feedback and ensure timely follow-up on service requests.
• Support the day-to-day administrative and operational requirements of both businesses.

Financial Administration

• Prepare and issue quotations, invoices, and receipts.
• Manage invoicing and payment documentation using Zoho and existing financial systems.
• Follow up on outstanding quotations and payments.
• Maintain accurate financial and administrative records.

Digital Tools & Productivity

• Utilize AI tools and digital platforms to improve productivity and streamline daily tasks.
• Demonstrate independent thinking, sound judgment, and problem-solving when using technology.

Requirements

• Bachelor's degree preferred.
• 2–5 years of experience in administration, client services, coordination, customer service, or business support.
• Excellent written and spoken English.
• Proficiency in MS Office and digital productivity tools.
• Knowledge of Zoho or similar business management systems is an advantage.
• Additional languages are an advantage.
• Previous experience in retail consultancy or cleaning services is not mandatory.

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