Client Service Specialist

Essential Job Functions

• Redetection of New Business o operation.
• Client Engagement at all levels
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients on a daily basis.
• Client service performance
• Other duties as assigned.
• Resolves issues with orders delivery dates or service.
• Resolves the clients complaint determining the cause of the problem.

  Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing use of standard office equipment.

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years experience in freight forwarding operations and customer service.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Unclear Seniority

Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full-Time
Department / Functional Area: Client Services
Experience: years
Vacancy: 1